COMPLAINTS

Tel: (01242) 253212

Established in 1994.

287 Hatherley Road

Up Hatherley

Cheltenham

Gloucestershire

GL51 6HT

Tel: (01242) 253212

Email: playhouse12345@aol.com

• Excellent standards of daily care

• Home from home setting

• Secure, stimulating and happy environment

• Dedicated and enthusiastic staff

• 3 large play rooms

• All-weather playground

• Freshly prepared food

If any parent or carer should have any cause for complaint, they should in the first instance take it up with the registered person (or Deputy where appropriate), and request a mutually convenient time to discuss their concerns.

If the matter cannot be resolved satisfactorily through discussion with the registered person (or Deputy) then a formal complaint maybe made.

Formal complaints need to be put in writing and include as much supporting evidence as possible. Include dates, times, a brief outline of the nature of the complaint, who or what it is against and what actions you expect to be taken. Ofsted should be informed by the registered person in charge (or Deputy), without delay, that a formal complaint has been made, giving full details.

When a formal complaint is submitted it is reasonable to expect a written reply in acknowledgement of receipt of the complaint, as well as some indication from the registered person (or Deputy) of how and when the complaint will be addressed. The person making the complaint should be kept informed about any actions taken concerning the complaint.

When a formal complaint has been fully investigated, which may require confidential interviews with other staff/parents where necessary, the registered person (or Deputy) should ensure that the person who made the complaint is informed, in writing, of the outcome. If the person who made the complaint is not satisfied with the outcome, they should refer it to Ofsted at the address here.